Buch

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Übersicht

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Verlag	:	Springer Fachmedien Wiesbaden GmbH
Buchreihe	:	Advances in Information Systems and Business Engineering
Sprache	:	Englisch
Erschienen	:	28. 10. 2014
Seiten	:	220
Einband	:	Kartoniert
Höhe	:	210 mm
Breite	:	148 mm
Gewicht	:	320 g
ISBN	:	9783658074692
Sprache	:	Englisch

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Stichworte aus dem enthaltenen Werk

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Stichworte im VLB

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Business Process Management, Business Process Management Systems, Customer Centric Processes, Maturity Models, Systematic Literature Review, Systems Theory

Produktinformation

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Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His
research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.

Leseprobe

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Deine Buchhandlung

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