Buch

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Übersicht

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Verlag	:	Palgrave Macmillan UK
Buchreihe	:	INSEAD Business Press
Sprache	:	Englisch
Erschienen	:	27. 08. 2016
Seiten	:	172
Einband	:	Kartoniert
Höhe	:	229 mm
Breite	:	152 mm
Gewicht	:	267 g
ISBN	:	9781349282494
Sprache	:	Englisch

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Autorinformation

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JAMES TEBOUL is a professor at INSEAD, France in the field of Operations and Service Management. His main areas of research are supply chain management, quality management and management of services. Teboul has been the Director of the INSEAD International Executive Programme and a consultant to industrial & service organizations. He is a member of the editorial board of the International Journal of Service Industry Management and a leading business author and expert.

Inhaltsverzeichnis

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Toward a New Definition of Services Services: The Front-Stage Experience The Service Triangle The Service-Intensity Matrix Finding and Keeping the Fit The Three Movements of Quality Balancing Supply and Demand From Industrial to Professional Services Managing the Change Process Conclusion

Deine Buchhandlung

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